Posts Tagged Newrelci
I’ve found myself stuck in meetings trying to come up with an answer to a question like this:
“If we have no first line support with AWS, how do we know to get a second line support out of bed at 3am to fix things if they go wrong”
This opens up an interesting debate about the value of automation in a resilient and available system versus the ability to have somebody on hand who can own a problem and marshal the troops to get it fixed.
In this post on my personal blog I speculate on what would be needed to automate first line support and came up with a system that contains
- On Duty Schedule
- Voice Dialler and IVR System
- “I’m Fixing” Mode
- Host Platform Integration
I really wish someone was building one of these.